1. Introduction

Welcome to ScannerWire ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using ScannerWire, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and password when you create an account
• Google Sign-In: If you sign in with Google, we receive your email address and profile name
• Subscription Information: Payment handled by Apple App Store or Google Play Store (we don't store credit card details)
• Support Requests: Information you provide when contacting support

2.2 Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App opens, feature usage, event views
• Location: Approximate location (city-level) to show relevant local scanner feeds (only with your permission)
• Push Notification Tokens: To send you alerts about scanner activity

2.3 Third-Party Services

We use the following third-party services that may collect information:

• Amazon Web Services (AWS): Cloud hosting and authentication (Cognito)
• RevenueCat: Subscription management and entitlements
• Google AdMob: Advertising for free tier users
• Firebase Cloud Messaging: Push notifications

3. How We Use Your Information

• Provide and maintain the Service
• Process subscriptions and payments
• Send push notifications about scanner activity
• Improve and optimize the app experience
• Respond to support requests
• Detect and prevent fraud or abuse

4. Information Sharing

We do NOT sell your personal information to third parties.

We may share information with:

• Service Providers: AWS, RevenueCat, Firebase for app operations
• Advertising Partners: Google AdMob (for free tier users only)
• Legal Requirements: If required by law or to protect our rights

5. Data Retention

We retain your account information for as long as your account is active. You can request deletion at any time.

Usage data and logs are retained for up to 90 days for analytics and debugging purposes.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Disable push notifications in app settings

7. Account Deletion

You can request account deletion directly from the app:

1. Go to Settings → Account
2. Tap "Delete Account"
3. Confirm your request

Alternatively, email us at support@scannerwire.com with the subject "Account Deletion Request."

8. Children's Privacy

ScannerWire is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Security

We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure token storage on devices
• AWS security best practices
• Regular security audits

However, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we don't sell data)
• Right to non-discrimination for exercising rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request restriction of processing of your data
• Right to Data Portability: Request transfer of your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Our legal basis for processing your data includes: performance of a contract (providing the Service), legitimate interests (improving and securing the Service), consent (push notifications, location), and compliance with legal obligations.

To exercise any of these rights, contact us at support@scannerwire.com. We will respond within 30 days.

13. AI and Automated Processing

ScannerWire uses artificial intelligence and machine learning technologies to process data. Specifically:

• Audio Transcription: Public radio scanner audio is processed by Amazon Transcribe to generate text transcriptions. These transcriptions may be inaccurate.
• Content Enrichment: AI models (Amazon Bedrock / Claude) analyze transcriptions to generate headlines, summaries, severity ratings, location data, and incident classifications. This content is generated automatically and is not reviewed by humans.
• Event Correlation: Automated systems correlate related radio transmissions into aggregated incident reports. This correlation may be incorrect.

No automated decision-making is performed that produces legal effects concerning you or similarly significantly affects you. AI processing is used solely to present public safety information in an accessible format.

14. Third-Party Audio Content

Scanner audio recordings available through the Service originate from publicly available radio transmissions and third-party audio providers (including but not limited to Broadcastify). ScannerWire:

• Does not create, control, or verify the content of radio transmissions
• Is not responsible for the accuracy, legality, or appropriateness of scanner audio content
• Makes no representations about the completeness or timeliness of audio recordings
• May remove or restrict access to audio content at any time without notice

15. Additional Analytics and Tracking

In addition to the services listed in Section 2.3, we may use:

• Google Analytics: Website usage analytics including page views, session duration, and referral sources
• Firebase Crashlytics: Crash reports and performance monitoring to improve app stability
• Firebase Analytics: App usage analytics including screen views, events, and user engagement metrics

These services may use cookies or similar technologies. You can control cookie preferences through your browser settings.

16. Age Requirement

ScannerWire is intended for users aged 17 and older. The Service contains content that may include descriptions and audio recordings of violent crimes, medical emergencies, injuries, death, and other distressing subject matter. By using the Service, you confirm that you are at least 17 years old. If you are between 13 and 17, you may only use the Service with the consent and supervision of a parent or legal guardian.

17. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users via email within 72 hours of discovery
• Notify relevant supervisory authorities as required by applicable law
• Provide details about the nature of the breach, data affected, and remedial actions taken
• Take immediate steps to contain and remediate the breach